Install & get started
Platform-by-platform installation, first sign-in and permissions.
Help Center
Setup guides, account and billing help, and connection troubleshooting in one place.
Account & billing
Registration, password recovery, upgrades and cancelling renewal.
Troubleshooting
What to check when you cannot connect, speeds drop or sessions disconnect.
Frequently asked questions
The connection fails β what now?
Switch to another node first, then confirm your local network and system clock. If it persists, contact support with your app version and the error shown.
How can I improve speed?
Choose a nearby node, close other bandwidth-heavy apps, and try a different transport protocol in the app settings.
How many devices per account?
It depends on your plan: 3 on Standard, 5 on Plus and 10 on the Multi-device plan.
I forgot my password.
Use the recovery link on the sign-in page; a reset email is sent to your registered address.
How do I stop auto-renewal?
Turn it off in the subscription section of your account. In-app purchases are cancelled in your app store settings.
How fast is support?
Live chat runs around the clock and email is usually answered within one business day.